Most people working with IT operational development are familiar with Gartner maturity models. You know, those 5 level things where you end up from chaotic, ad-hoc state of level 1 to the blessed 5th level where business sings praise to IT and the world is ready. Most real companies end up somewhere between 2 or 3, depending on the wording of the stages and the mood of the assessor.
Having said all that, there is a lot of good in those models as well. They usually talk about the IT vision, explaining what good looks like. They usually even describe the path and the steps to get there. The problem is, the last stage (often called with lofty terms such as “Optimized”, “Best practice” or “Value”) often sounds completely utopian.
…Only it’s not utopian anymore – thanks to advances in IT event management and analysis.
Sentient IT is a movement focused around real time IT environment data, direct and proactive connection to end user satisfaction and artificial intelligence. It has the...